ClearlyRated is a reputation management and survey platform that helps professional service firms measure, improve, and promote client satisfaction. Known for its data-driven approach and “Best of” award programs, the company empowers staffing, accounting, and legal firms to strengthen trust and retention through real client feedback.
Darreon Day, Director of Analytics and Research at ClearlyRated, leads initiatives that enhance data quality, reporting, and strategic insights across the organization. His team helps major enterprise clients turn research into measurable outcomes and stronger customer experiences.
To keep up with growing client demand and expand reporting capabilities, Darreon partnered with LatamCent to bring in an Associate Analyst who could accelerate project delivery, automate reporting, and strengthen analytics efficiency.
ClearlyRated Needed Analytics Support to Deliver Enterprise Projects on Tight Timelines
As ClearlyRated’s client base grew, the analytics and research team faced increasing pressure to deliver complex reports for large enterprise accounts.
With only a few analysts handling data operations, automation projects, and custom research, the workload began to outpace internal capacity. Each new contract added more deliverables, and without additional support, response times and reporting cycles risked slowing down.
Budget was another factor. Expanding the U.S. team wasn’t practical, but hiring overseas came with communication and time zone challenges.
Partnering with LatamCent solved both problems. Darreon added an Associate Analyst with strong analytical skills, a proactive mindset, and quick adaptability, someone who could immediately support client reporting and help automate manual workflows.
LatamCent Helped ClearlyRated Strengthen Delivery & Reporting Efficiency
Working with LatamCent gave Darreon’s team the support they needed to handle high-value client projects without delays. Their new analyst, Pierre, became a key contributor, helping manage overflow work, produce deliverables for enterprise accounts, and advance reporting automation that had long been on the backlog.
Darreon emphasized that communication was fast and organized. Slack channels kept updates flowing, candidate reviews happened quickly, and interviews were scheduled without slowing internal workflows.
With LatamCent handling sourcing and coordination, the analytics team focused on analysis and insight generation, the kind of strategic work that helps ClearlyRated maintain its reputation as a trusted CX research partner.
Reliable Communication, Skilled Talent, & Noticeable Increase in Efficiency
Hiring with LatamCent gave ClearlyRated exactly what its analytics team needed: dependable support and specialized skills that immediately lightened the workload.
Pierre quickly became instrumental in delivering client-ready reports for major accounts while improving how recurring data tasks were handled internally. His contribution also advanced automation projects that had been on hold due to time constraints.
Beyond talent quality, Darreon highlighted how responsive the collaboration felt.
The LatamCent team proactively shared updates, helped prioritize next steps, and ensured every new hire was integrated smoothly into existing workflows. It was a direct, transparent process that saved time without adding friction.
Build Smarter Teams With Trusted Nearshore Talent
ClearlyRated’s partnership with LatamCent helped the analytics and research team keep up with client demand and invest time where it mattered most, strategy, insight, and quality delivery.
By adding reliable nearshore talent, Darreon’s team strengthened reporting capacity and gained bandwidth for long-term initiatives such as automation and scalable analytics systems.
As ClearlyRated continues to expand its research capabilities, LatamCent remains a trusted partner for sourcing proven professionals who can make a real impact on B2B SaaS teams.
