Flxpoint is an eCommerce automation platform that helps retailers and distributors manage product data, inventory, orders, and fulfillment across multiple channels from one place.
Headquartered in Jacksonville, Florida, the company powers flexible operations for modern commerce through software that connects systems, automates workflows, and enables scalable growth.
As Chief Operating Officer, Joshua Stockam leads the global customer success organization, spanning the U.S., Latin America, and India, leading implementation, account management, and post-sales support.
Facing a year of major product migrations and customer expansion, Joshua partnered with LatamCent to strengthen his team with experienced account managers and customer success talent from Latin America.
A Growing Customer Base Required a Stronger Support Organization
Flxpoint was preparing for one of its largest company-wide transitions: retiring an old software system while tripling its customer base.
The Customer Success (CS) team needed to manage onboarding, implementation, and support for a fast-growing client roster without surpassing budget or compromising service quality.
Joshua’s goal was clear: maintain top-tier customer experience while scaling efficiently.
However, hiring additional support in the U.S. wasn’t sustainable, and coordinating more offshore coverage risked misalignment.
Flxpoint needed experienced hires who could work autonomously, understand the company’s tech stack, and integrate seamlessly with existing workflows.
Flxpoint Expanded Its Customer Success Team With LatamCent’s Support
Through LatamCent, Joshua was able to bring in experienced account managers and customer success professionals from Latin America who blended naturally with his existing U.S. and India teams.
These hires supported onboarding, client implementation, and revenue-driving retention work during a critical phase of Flxpoint’s platform migration. Each addition helped the company serve a larger customer base without slowing speed or overextending internal resources.
Joshua highlighted how much time LatamCent’s process saved.
Every candidate came with verified experience, video introductions, and clear communication skills, which made interviews purposeful instead of repetitive.
He no longer had to spend hours sorting through resumes or managing first-round screens. Instead, he could focus on choosing the right person for each open role.
Time Savings, Regional Expertise, and Reliable Results
Working with LatamCent gave Flxpoint’s customer success team immediate bandwidth and clarity in a critical growth phase.
Joshua no longer had to spend hours reviewing profiles or scheduling early-stage interviews, every candidate arrived vetted, fluent in English, and aligned with the team’s expectations.
He also valued having a partner who understood regional hiring norms.
When a candidate mentioned benefits offered elsewhere, LatamCent’s recruiters provided transparent insights on local market standards, helping Flxpoint make confident and competitive decisions.
The result was a smoother process, faster onboarding, and customer-facing teams that could focus on revenue-driving initiatives instead of recruiting logistics.
Build a Stronger Customer Success Team With Nearshore Talent
Flxpoint’s experience showed how a clear, collaborative process can turn hiring into a true growth driver. With LatamCent, Joshua built a reliable nearshore team that balanced cost, expertise, and cultural alignment without losing valuable time.
Each new hire contributed directly to customer experience, onboarding efficiency, and account expansion. The partnership helped Flxpoint meet ambitious operational goals while keeping its CS organization lean and high-performing.
Today, Joshua continues to partner with LatamCent for every new role in his department, confident that each candidate will be ready to deliver impact from day one.
Book a meeting to find out how nearshoring can support your next phase of growth.
