Flxpoint is a SaaS platform based in Jacksonville Beach, FL, that allows retailers, distributors, and brands to automate e-commerce operations. It manages everything from vendor and inventory integration to fulfillment and multi-channel listing.
Made for companies operating hybrid or distributed supply chains, Flxpoint’s no-code automation tools give teams real-time visibility, smarter order routing, and greater efficiency.
Founded by CEO Travis Mariea, the company recently hit profitability and is now targeting 50 %+ year-over-year growth.
To support that growth while staying profitable, Travis partnered with LatamCent to find customer success managers, account executives, project managers, and Java developers, talent that could scale with the business without slowing it down.
Flxpoint Needed Scalable Customer-Facing Talent
Flxpoint had a clear challenge: how to provide a high-touch, one-to-one customer experience without breaking the budget or the team.
As the company scaled, supporting every customer with a dedicated Customer Success Manager began to feel unsustainable. Hiring U.S.-based CSMs at the required volume wasn’t financially possible, and Travis was close to scrapping the role completely in favor of a leaner, less personal model.
But with Flxpoint’s complex, highly customizable product, that kind of support wasn’t optional. Every customer had unique workflows, integrations, and challenges, and replacing human support with automated touchpoints risked debilitating long-term relationships.
That’s where LatamCent came in.
After exploring other options, Travis turned to LatamCent and quickly found a path forward. Hiring nearshore talent from Latin America let Flxpoint to keep its one-on-one service model while scaling sustainably.
The proximity in time zones, strong English skills, and cultural alignment made it possible to offer live support, deeper relationships, and continuity between customer touchpoints without re-establishing expectations or breaking the budget.
The Impact of LatamCent on Flxpoint’s Growth and Customer Experience
LatamCent helped Flxpoint scale critical functions without compromising quality or speed.
What began as a solution for customer success quickly expanded to account executives, project managers, and Java developers. Each hire added an operating advantage over the business, helping Flxpoint improve pre-sales and post-sales experiences.
With more coverage of time zones, customers could now speak with someone live, in their own language and hours, whether they were onboarding or troubleshooting. Because each team member supported fewer accounts, the service became more personalized.
Travis emphasized that LatamCent’s speed played a decisive part.
Far from past recruiting experiences, where it might take weeks to get a shortlist, LatamCent delivered vetted candidates in just one to two weeks, sometimes faster. That agility allowed Flxpoint to make quick decisions, fill roles in as little as two to four weeks, and keep up with internal changes and quarterly priorities.
LatamCent helped Flxpoint to quickly staff key roles, improve team coverage, and continue scaling without compromising customer experience or internal workflows.
Scale Your Team With Nearshore Talent From LatamCent
Hiring through LatamCent helped Flxpoint maintain a high-touch customer experience while filling essential roles in multiple teams.
With access to vetted candidates across customer success, sales, project management, and engineering, Flxpoint efficiently expanded headcount while staying lean, profitable, and growth-focused.
The Slack-based collaboration, flexible role scoping, and speed of delivery made it easy to adjust hiring plans quarter by quarter without slowing down. As Flxpoint continues to scale, LatamCent remains a trusted partner for identifying talent that fits both the role and the company’s operations.
If you’re hiring for growth and need time zone-aligned professionals who can contribute from day one, LatamCent can help.
Book a meeting to find out how nearshoring can support your next phase of growth.
