Job Title: Sr. Customer Onboarding Specialist

Are you looking to join a fully remote team that helps over 20,000+ customers succeed with sales automation? If so then we’d love for you to join the Mailshake team as a Customer Onboarding Specialist.

Who We Are:

Mailshake is a simple email outreach and sales engagement software. Our users choose Mailshake to generate leads, build relationships and promote content.

Who You Are:

With our blog and free sales training courses generating over 300,000 unique visits every month, you’ll be responsible for onboarding new Mailshake customers and helping them solve issues. You’ll work directly with customers to ensure they are set up for success using our proven best practices, as well as troubleshoot any issues to keep their operations running smoothly. Additionally, you’ll collaborate with our team to provide feedback on customer experiences, including any challenges they face and opportunities for improvement.

What You’ll Do:

  • Host personalized onboarding calls with our top-tier customers.
  • Host live trainings (webinars) with Q&A every week demonstrating how to use Mailshake as well as other Cold Email Outreach best practices.
  • Help reduce customer churn through effective onboarding.
  • Respond professionally and efficiently to inbound communication from customers via email.
  • Troubleshoot customer issues and triage more complex issues to our dev team.
  • Take pride in providing a memorable experience that exceeds our customers’ expectations.

Requirements:

  • 1-3 years of experience with customer onboarding or customer support.
  • Excellent written and spoken communication skills.
  • You’re empathetic, organized, driven and eager to help customers.
  • Bonus: Prior experience with a CRM and other sales automation tools.

Just a couple more things:

  • C1+ English Level.
  • Availability to work in EST or CST USA Time Zone.
  • This is a full-time remote role and you’ll need to work 40+ hour weeks Monday – Friday.

Why join Mailshake?

Our team is foremost focused on thrilling end-users and creating value for the company. Our team is 100% remote, so we work fairly independently. We love to chat on Slack and Zoom. We have maternity/paternity leave, flexible schedules, and other perks that come with a fully remote company. Mailshake has taken zero outside investment — we are profitable, bootstrapped, and proud.

What’s in it for You:

$2000 – $2500 monthly salary.

Full-time remote work flexibility.

️ Flexible schedules and maternity/paternity leave.

Opportunity for professional growth.

Please do some research on us so you can be better prepared:

Job Description by LatamCent your NearShore Agency

To apply for this job please visit www.careers-page.com.