Hire The Top Customer Support Representatives From Latam For 30% Under US-Market
Hire customer support reps from Latin America with experience in live chat, ticketing systems and product troubleshooting. Hire responsive support professionals in 21 days or less with LatamCent.
Happy Customers Hiring Latin American Customer Support Representatives
Why Hire Customer Support Representatives From Latin America?
Customer support reps in Latin America provide fast, empathetic help across live chat, email, and phone.
They solve problems clearly, handle tickets efficiently, and keep customers informed without adding pressure to internal teams.
Most are fluent in English and familiar with tools like Zendesk, Intercom, and Freshdesk. Their experience supporting U.S.-based customers helps reduce friction across onboarding, billing, and product questions.
Time zone compatibility allows for real-time responses and strong alignment with North American work hours. With lower hiring costs and reliable communication skills, they offer dependable coverage that keeps customers satisfied and engaged.
LatamCent
Can Help You
Hire Marketers in Under 21 Days
From content to paid media, we’ll match you with marketers fluent in English and skilled in B2B SaaS.
Screened for U.S. SaaS Marketing
We assess English fluency, writing skills, and SaaS experience to match marketers with your brand, tone, and market.
Fluent English, B2B SaaS-Ready Talent
Our marketers know how to write, analyze, and collaborate with U.S. teams across channels and time zones.
Get Pre-Vetted Customer Support Representatives
Looking for a performance marketer or content strategist? We’ll send aligned, experienced profiles quickly.
Our Candidates Are Experienced Customer Support Representatives
LatamCent candidates are skillful professionals with excellent English proficiency and impressive work experience.
Junior Customer Support Representatives
With 1–2 years of experience, junior reps manage inbound queries, follow knowledge base articles, and escalate issues as needed. They build confidence through repetition and grow into more complex responsibilities.
Mid-Level Customer Support Representatives
Bringing 3–5 years of experience, mid-level reps resolve technical issues, manage multi-channel queues, and contribute to support documentation. They maintain a positive tone and balance speed with accuracy.
Senior Customer Support Representatives
Senior reps bring 6–10 years of experience in high-volume environments. They handle VIP accounts, de-escalate sensitive issues, and coach junior reps to improve team performance and service quality.
Director Customer Support Representatives
With over a decade of experience, support leads oversee team performance, track KPIs, and improve internal workflows. They report on trends, suggest product improvements, and keep service levels consistent.
Cost Savings: Hire Customer Support Representatives In Latam Vs. USA
Hiring support reps in Latin America helps reduce costs while keeping your customer experience consistent and responsive.
Compared to U.S.-based teams, the savings are substantial, without trading off quality.
Many reps in the region have worked with North American tools, customers, and support expectations. They know how to prioritize tickets, handle sensitive conversations, and resolve issues before they escalate.
Work hours align with U.S. time zones, which means real-time collaboration, faster follow-ups, and fewer internal handoffs. Teams don’t need to adjust workflows to stay productive.
You get well-trained professionals who understand service metrics, communicate clearly, and bring calm to high-pressure queues—at a fraction of typical costs.
Salary Comparison for Customer Support Representatives
This is an average based on the top 50% of salaries in the region. Top 10% earners usually have higher rates.
Our Process To Recruit & Hire Customer Support Representatives In 21 Days In Latam Vs. USA
Kickoff & Search
Sign the agreement, pay the retainer, and your recruitment begins. Our Talent Partners dive into the market to headhunt 1,100–1,700 qualified Customer Support Representatives candidates who meet your job requirements and timezone preferences.
Screening & Evaluation
Our Talent Partners will thoroughly vet candidates through English language tests, personality assessments, and tech capability checks. We conduct interviews to evaluate past work, communication skills, and set expectations.
Selection & Onboarding
You'll assess the top candidates and decide who's right for your team. Once selected, we handle reference checks, legal agreements, and onboarding to payroll. Your new Customer Support Representative is now ready to contribute and integrated into your team.
Are You Ready To Start Building Your Team?
Customer Support Representative
Lucas Paucara
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Customer Support Representative
Debora Condori
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Customer Support Representative
Damian Bianchi
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Customer Support Representative
Victor Isaza
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Customer Support Representative
Victor Jimenez
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